Info for Support

To order goods from other cities, countries, Pricing on a specific model, and discuss design changes you must send a letter - request for our Email: ateliecolibri@gmail.com or use Page Pochtai ask us a question directly from our site.

In the letter you specify the size of the child (like take your measurements to find out the page of measurements) and the model number which you are interested. To your address will be sent a letter with a price on the items you need.

The term of execution of the order:
+ Production period:               
1 unit (individual) - 3-7working days
1 unit (in group of the no identical leotards) – 4-6 working days
1 unit (in group of the identical leotards) - 3-5 working days
For new models, the production time may be slightly longer.

The models of our site includes fabric, sewing, painting on fabric (if required), application (if necessary),  100 rhinestones DMC SS20. (except Economic leotards)

For any model can sew leggings with a similar pattern:

• order mesh leggings without a pattern + 25 $ to the cost
• order fabric leggings without a pattern + 25 $ to the cost
• order mesh leggings with a pattern + 20% to the cost
• order fabric leggings with a pattern + 20% to the cost

Discount for group model (5 identical leotards) -10%.

You can make an order according to your sketch or photo
You can add your images by filling out the order form.
The cost of leotard that requires development and testing (according to your photo or sketch) = $ 250 (230 €) without rhinestones.
Please note that we reserve the right to display the result of the work in our gallery if the leotard was sewed by the publicly available photo from the Internet. If the design was for a personal (unique) sketch and this is stipulated, then the leotard is not exposed.

Send your questions, you can just ask on the phone, Viber, Telegram, Whats App  +38-097-971-05-78 (Lena)

After receipt of the final application, we will send you an invoice indicating the total amount of the order and postal services, as well as details for payment.
Please note that in case of cancellation of the order (after payment and queuing), when you return the money, 20% of the amount will not be returned. How to pay booking a place in queue.

Since little gymnasts performed about 4 times a year, we advise to wash less and more ventilate leotards outdoors, and if necessary zastiryvat exclusively contaminated sites

If there is a need to wash it, please consider our recommendations:

• Do not wash in the washing machine!
  
• Give a soak into with liquid powder for delicate wash. Without bleach
• Wash in cold or warm water.
• Only hand wash with liquid detergent for colored laundry.
• Do not bleach!
• Dipped in water, lightly rub the soiled place.
• Rinse out.
• Do not wring or twist! Just let drain or squeeze in a towel.
  
• Hang to dry on hangers.
• Do not iron!
  
  
  

Keep your leotard in a dry place, on the shoulders, in a special pouch!

We hope that this information will help extend the life of your outfit!

Please read the terms carefully.
Important!!!

    According to the "Law of Ukraine on Consumer Rights Protection", underwear and swimwear are included in the list of good quality goods and cannot be exchanged or returned.
    When you receive your swimsuit, we strongly recommend that you try it on your underwear until you are sure it suits you. Only then can the tags be removed.
     If the swimsuit does not fit for any reason, you must notify us about the problems of the product within 2 days from the date of receipt of the product.


We understand that ordering a swimsuit online can sometimes be challenging. We want you to be completely satisfied with your product and always meet our customers halfway and are ready to help fix the problem, even if the measurements were taken by you incorrectly.
In this case, the shipment of the product is made at the expense of the client.

    Return or exchange of a product is made for objective reasons and is possible within 2 working days after receiving the product in the following cases:

If the product is made according to other (not your) measurements.
If the product has a defect that cannot be corrected.
If there is a defect in the hardware that cannot be corrected
If there is a violation of the integrity of the tissue (if it is not possible to fix it)
and other manifest manufacturing defects that cannot be corrected.
The product must be without signs of use, in its original packaging and all tags.
 
In these cases, We can provide a new product according to your measurements as soon as possible, or return the money to you.

    With a refund, only the cost of the swimsuit and decor is guaranteed to be refunded.

 
 Please read and complete the measurements page very carefully, double-checking before sending. The manufacturer does not accept claims for products made according to incorrectly removed or incorrectly specified measurements.

    Used (second-hand) products cannot be returned.

The product cannot be returned if at the time of receipt it was damaged due to the fault of the postal service.
Note! A defect resulting from inaccurate handling of the goods during the fitting process cannot be a reason for a return.

    Return shipping is always at the buyer's expense.
    Please note that if the order is canceled (after payment and queuing), 20% of the amount will not be refunded upon refund. (Reservation of a place in the queue).

The product may be subject to customs clearance depending on the customs value of the goods.
As a buyer, you should be aware of the possible:
- import duties and taxes that buyers should pay.
- brokerage fees payable at time of delivery.
Your country's customs office can provide more details.