Info for Support

To order goods from other cities, countries, Pricing on a specific model, and discuss design changes you must send a letter - request for our Email: ateliecolibri@gmail.com or use Page Pochtai ask us a question directly from our site.

In the letter you specify the size of the child (like take your measurements to find out the page of measurements) and the model number which you are interested. To your address will be sent a letter with a price on the items you need.

The term of execution of the order:
+ Production period:               
1 unit (individual) - 5-7working days
1 unit (in group of the no identical leotards) – 4-6 working days
1 unit (in group of the identical leotards) - 3-5 working days
For new models, the production time may be slightly longer.

The models of our site includes fabric, sewing, painting on fabric (if required), application (if necessary),  100 rhinestones DMC SS20. (except Economic leotards)

For any model can sew leggings with a similar pattern:

• order mesh leggings without a pattern + 25 $ to the cost
• order fabric leggings without a pattern + 25 $ to the cost
• order mesh leggings with a pattern + 20% to the cost
• order fabric leggings with a pattern + 20% to the cost

Discount for group model (5 identical leotards) -10%.

You can make an order according to your sketch or photo
You can add your images by filling out the order form.
The cost of leotard that requires development and testing (according to your photo or sketch) = $ 250 (230 €) without rhinestones.
Please note that we reserve the right to display the result of the work in our gallery if the leotard was sewed by the publicly available photo from the Internet. If the design was for a personal (unique) sketch and this is stipulated, then the leotard is not exposed.

Send your questions, you can just ask on the phone, Viber, Telegram, Whats App  +38-097-971-05-78 (Lena)

After receipt of the final application, we will send you an invoice indicating the total amount of the order and postal services, as well as details for payment.
Please note that in case of cancellation of the order (after payment and queuing), when you return the money, 20% of the amount will not be returned. How to pay booking a place in queue.

Since little gymnasts performed about 4 times a year, we advise to wash less and more ventilate leotards outdoors, and if necessary zastiryvat exclusively contaminated sites

If there is a need to wash it, please consider our recommendations:

• Do not wash in the washing machine!
• Give a soak into with liquid powder for delicate wash. Without bleach
• Wash in cold or warm water.
• Only hand wash with liquid detergent for colored laundry.
• Do not bleach!
• Dipped in water, lightly rub the soiled place.
• Rinse out.
• Do not wring or twist! Just let drain or squeeze in a towel.
• Hang to dry on hangers.
• Do not iron!
  
  
  

Keep your leotard in a dry place, on the shoulders, in a special pouch!

We hope that this information will help extend the life of your outfit!

We accept payment to our bank account.
You can pay with PayPal.
Order will arrive on manufacturing only after 100% payment.
If we were waiting queue, we advance, personally inform the timing of the start tailoring your order and timing of its completion.
We accept payment to our bank account.

In queue order will be put only after payment.

Waiting queue moves and the date does not change depending on the first email, but depending on the day of payment.

Carefully read the terms and conditions.
Important !!!
When you get your leotard, we strongly recommend that you try it on underwear, as long as you do not make sure that it suits you. Only then can you remove the tags. If the leotard for some reason did not fit, you must inform us about the problems of the product in 3 days of receipt of the product.
We understand that ordering a leotard online can sometimes be a daunting task. We want you to be completely satisfied with our product and always try to meet our customers and are ready to help fix the problem, even if the measurements were taken by you is not true.
In this case, sending the product is made by the client.

Return or exchange of goods produced by objective reasons and possible only within 2 workers days of receipt of goods in the following situations:
If the product is manufactured in other (not your) measurements.
If the product is defective, if it can't be fixed.
If there is a violation of the integrity of the tissue (if it is not provided by design).
In these cases, we are able to provide as soon as possible a new product according to your measurements (delivery is made by the manufacturer) or return the money to you. At the request of the customer.

According to the law of Ukraine "on the protection of the rights of the consumer", underwear and swimwear are included in the list of goods of proper quality and cannot be exchanged or refunded, provided they are not faulty.

 Please carefully read and fill the page measurements, check again before sending. Claims for products, that are made by taking measurements wrong or measurements wrongly specified, the manufacturer does not accept.

Wearing non-refundable (used) items
No return if the product if at the time of receipt, it was damaged through the fault of the postal service.
Note! A defect resulting from inaccurate handling of the product during the try-on process, cannot be a reason for return.